Returns & Exchanges Policy
Understanding why this policy does not apply to our platform
This is an informational platform with no commercial transactions
Important Notice
A returns and exchanges policy does not apply to Dietexpertbooka.
- We conduct no sales or commercial transactions of any kind
- We offer no products to purchase, return, or exchange
- All content on this platform is freely accessible 24/7
- There are no payments, transactions, or buyer-seller relationships
Since no purchase takes place on our platform, standard consumer protection laws regarding returns and refunds do not apply.
Why We Have No Returns Policy
We Are an Informational Platform
Dietexpertbooka is an editorial and educational platform dedicated to sharing evidence-based guidance on healthy eating and nutrition. We are not a retailer, not a service provider accepting payments, and not a commercial storefront.
No Buyer-Seller Relationship
Consumer protection laws that mandate returns and exchanges exist to protect people who have purchased goods or paid for services. Since you have made no purchase on our platform, these regulations do not create any obligation for us or any entitlement for you.
Free Access 24/7
All articles, guides, and informational content on Dietexpertbooka remain available to you at no cost, indefinitely. You may access them whenever you wish, share them with others, or stop using them without any refund request—because no payment was ever required or accepted.
How We Differ From Online Retailers
A typical online store operates under strict consumer protection regulations. Here is what they must provide:
Mandatory Return Period
Online retailers in Austria and the EU must accept returns within 14 days of purchase, giving buyers time to change their mind.
Exchange for Defects
If a product arrives damaged, defective, or not as described, the seller must repair it, replace it, or refund the price.
Money-Back Guarantee
Sellers must process refunds to the original payment method within 14 days of a valid return request.
None of the above applies to Dietexpertbooka, because we operate no store, process no payments, and have no products.
What If You Have Problems With Our Content?
Although we have no obligation to accept returns, we do welcome feedback. If you have concerns about any article, guide, or piece of information on our platform, here is what you can do:
Stop Using the Content
You are free to stop reading, referencing, or relying on any content at any time. There is no subscription to cancel and no commitment to continue.
Send Us Feedback
Use our Contact page to report inaccuracies, unclear explanations, or editorial concerns. Our team reviews all feedback carefully.
Find Alternative Sources
If you believe our content does not meet your needs, you are welcome to consult other educational platforms, published research, or professional advisors without penalty or refund obligation.
Request Editorial Review
If you spot a factual error, outdated information, or a misleading statement, contact us with specifics. Our editorial team will investigate and make corrections if warranted.
No Refunds Possible: Since no payment took place, no refund can or needs to be issued.
Have Questions About This Policy?
Our editorial team is happy to clarify any part of our returns policy or discuss your concerns about our content.
Contact Information:
Herrengasse 196, Innsbruck, Austria
Email: [email protected]
Phone: +43 966 098 997
Reminder: Dietexpertbooka is an informational platform. We provide educational content about healthy eating and nutrition. This page clarifies that consumer protection laws regarding product returns do not apply here because we conduct no commercial sales. For more details, please see our Privacy Policy and Terms of Service.